Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality |
I have had this book On Reserve for quite a while. It came out just under a year ago and caught my attention then. My weakness for behind-the-scenes information met my love for travel and I could not resist.
Jacob Tomsky has worked in the hospitality business for over a decade. He spent some time in low-level management, but most of his years were logged at the front desk of luxury hotels.
As anyone who has worked in any form of customer service, Tomsky has quite a few stories to tell. Much of the book is filled with these anecdotes about interactions between guests and hotel staff.
The rest of the pages are filled with that behind-the-scenes info promised in the book's promotional materials. Tomsky definitely has some interesting insight into a world that is mostly hidden from the traveler's eyes.
Jacob Tomsky has worked in the hospitality business for over a decade. He spent some time in low-level management, but most of his years were logged at the front desk of luxury hotels.
As anyone who has worked in any form of customer service, Tomsky has quite a few stories to tell. Much of the book is filled with these anecdotes about interactions between guests and hotel staff.
The rest of the pages are filled with that behind-the-scenes info promised in the book's promotional materials. Tomsky definitely has some interesting insight into a world that is mostly hidden from the traveler's eyes.